Novartis
2013 - 2016
From March 2013 to August 2016 I led the UX research on a team responsible for improving collaboration among scientists within Novartis.
Projects: Scientist profiles, Lab profiles, Activity stream, expertise discovery
Roles: UX Research Lead / UX Designer
How do we bring the simplest, most useful collaboration experience to every Novartis scientist working in drug discovery?
A collection of deliverables
Based on a company-wide survey, interviews, and workshops I conducted, I developed a short- and long-term collaboration strategy along with the product manager and tech lead. The following projects are a direct result of this work.
Expertise discovery report
Question: How can scientists find and share expertise more easily?
Methods: log analysis, interviews, literature review
Visualization I created with an engineer showing expertise 'clusters'
'Activity stream' app
Methods: Lab visits, interviews, workshops, surveys, user testing
Scientist and lab profiles
Methods: Interviews, personas, workshops, user testing
An HTML/CSS prototype I created and tested with scientists
Future vision
Methods: Competitive analysis, interviews, and workshops
A "northern star" prototype I created to help guide the work moving forward
Impact
After evaluating the results of this work, our team received recognition from senior leadership on the importance of collaboration tools for drug discovery. Additional resources were added to the product development team to follow through on the roadmap that I had helped define through research.