Overhauling EF’s booking flow
Designing an intuitive booking experience for language programs abroad for kids and parents
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Transforming the End-to-End EF Customer Experience
Created seamless customer journeys and helped align internal operations to inspire confidence and drive bookings
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Revamping Retail Banking
A complete redesign to streamline navigation, improve OOB UI, and improve customer satisfaction
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Driving Sustainability Transparency at a Swiss bank
Developing a Sustainability Hub on Credit-Suisse.com
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About Matti
I grew up in Kansas City, Missouri, raised by two hardworking parents who reluctantly let me study abroad in Germany when I was 17. After graduating high school I moved to Seattle and worked in cafes until I could afford college.
In college, I developed a strong foundation in art, digital design, and research, while also exploring international experiences in Italy, the Netherlands, and Uganda. These opportunities shaped my passion for crafting human-centered solutions.
Less than a month after graduating college I moved to Switzerland where I lived for ten years. In June 2022, I moved to the Netherlands.
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